Grievances Redressal, DESW

Name & Contact No.

Sl No. Name of Officers Designation Contact No. Subject being dealt by concerned Deputy Secretary
(a) Dr. P. P. Sharma OSD (WE & IC) 23015772 General Coordination and Ex-Servicemen Contributory Health Scheme (ECHS) related matters.
(b) Shri Sushil Kumar Director (Pension/Legal & Res-I) 23793290(Telefax) Matters relating to Court Cases, Legal notices pertaining to Ex-Servicemen, Mercy-Petitions, Second Appeal Cases for grant of disability pension, Matters relating to Reservation in Central Government/State Government direct recruitment posts for Ex-servicemen, Grant of status of Ex-Servicemen, Self-Employment Schemes run by Directorate General Resettlement(DGR), Recognition of Ex-servicemen Associations, Matter relating to ex-servicemen corporations in various States, Resettlement/Skill Development Training Courses for retiring/retired personnel of Indian Armed Forces
(c) Shri Sarvjit Singh Deputy Secretary (Pension Grievance) 23010244 Grievances related to pension and pensionary matters of ESMs and their families.
(d) Shri A.K.Karn Deputy Secretary (Res-II) 23015529 Matters relating to Kendriya Sainik Board (KSB), e-Governance, e-office, e-Samiksha and maintenance of DESW’s Website.
(e) Shri A.K. Agrawal Deputy Secretary (Pension/Policy) 23015650 Pension Policy issues of Armed Forces Personnel, Pension Regulations for Army, Air Force and Navy, Entitlement Rules for Casualty Pension Awards, Guide to Medical Officers (Military Pension), continuation of posts of MPB/PPO, Nepal.

Department of Ex-Servicemen Welfare, in respect of grievance redress, this Department entertains grievances exclusively of the Ex-Servicemen and their family members on issues ranging from grant, rectification and revision of pension/ family pension/ disability pension, facilities under ECHS, land allotment from state governments, benefits being extended under schemes of DGR and KSB, other issues related to civil life of ESM etc. These grievances are being received, directly, though online mode (centralised grievance redress mechanism portal (, through e-mails, dak, over phone and other means of communications. Some of the grievances are also received through the office of Parliaments’ Committees on Petitions, Raksha Mantri/Raksha Rajya Mantri, Members of Parliament, Prime Minister’s Office, Cabinet Secretariat, President Secretariat, Department of Pension and Pensioner’s Welfare, National Human Rights Commission, Department of Administrative Reforms & Public Grievances, Secretary (Defence), Secretary (ESW). An officer of the rank of Joint Secretary is the Nodal Officer for redressal of these grievances.

Each of the grievance is examined in the Department at the first stage, then forwarded to the concerned authority (Service Headquarters, Records Offices, Pension Sanctioning Authorities, ECHS, DGR, KSB, State Governments, Pension Disbursing Agencies etc) for taking necessary action and then is followed up (through modes of online, e-mail, letters and phone calls), individually, till disposal/ redressal of the grievance. In the process of grievance redressal services of local network of the KSB is being extensively utilised.